Information Technology (IT) Systems are a complex integration of smaller subsystems. A metaphor commonly used compares IT to a car. While these are vastly different types of systems utilizing very different technologies, there are some similarities.
A car is made up of different subsystems integrated to make a complete system, the car. These include the drive train, passenger restraint, abs, etc. In the car's early days, many of these systems were poorly implemented or absent all together. Most of the safety issues were very apparent. If you crash, or the fuel tank blows up there is a safety issue. The reliability is less apparent and less of a consequence. If the motor stops working, you simply stop moving forwards. Over the decades of the automobile, the safety and reliability as well as the efficiency has improved. Some of these improvements have only come in the past 20 years, many decades after the automobile became a standard mode of transportation. These same issues, safety, reliability and efficiency are important within the information technology systems that we have become accustomed to. Also, like a car, a user needs to know how to operate it, not fix it.
Where there is a large gap, is that the system of the automobile, has become a well enginereed combination of subsystems; currently information systems engineering is more ad hoc by many different vendors and engineers without much regard for the other subsystems. Imagine this, you go to the show room floor to look for a car. None of the cars is the same. You spot a minivan, as you approach it, you notice that all 4 tires are different sizes, and types. You notice that there is a crank start in the front. It has xeon headlights though. The motor is a 5.0 liter, but the transmission only has 2 gears and it's a manual. There is no ABS, but it has airbags, and they haven't been connected yet, you'll have do that yourself. Instead of actually having a lot of cargo room, the reason for purchasing a minivan, it has a spare tire for each of the 4 mismatched tires on the vehicle. There are seats in the back, but they are just spares for the driver and passenger, so they aren't bolted in. There are no windshield wipers, so if it's raining, it's just best to shut the thing off. I think you get the idea. This is how many Information Technology systems are run. It's a matter of looking at the IT as a system rather than a bunch of random items in the same room.
There are a lot of people who know how to fix a computer (mechanics), but most don't have the experience or knowledge to engineer the IT system. That is where a company like CyGem, with experts in many areas is useful. An I.T. infrastructure can be engineered with the right components in a holistic manner to maximize reliability, safety and efficiency to meet the needs of the user.
Often it's not possible to build IT from scratch because the client may already have systems that they need to maintain or good equipment that they don't want to repurchase. In these cases, we can evaluate a road map for reutilization or replacement, along with priorities to allow a company to progress into a well engineered environment getting the most of every dollar spent. The road map and a maintenance program like Insight Anywhere together, help a company to have information technology they can spend more time driving, not working on.
Wednesday, July 9, 2008
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